The energy and utility industry is on the brink of disruption. With new players in the industry the incumbent players struggle with keeping up the pace in several fields, like “how to cross- and up-sell non-commodity products and services” and “how to achieve a full 360-degree view of our B2C and B2B customers”. Trigger for re-thinking their current offerings and business models. They face a strong need for transformation, from a business and a digital perspective. Energy and utility players can benefit from a transformation in the following areas:
Energy & Utilities
The digital utility of tomorrow serves clients fully online and will shift to a non-commodity player in order to stay competitive. Selling into the “homes” of clients is just one of the new business models enabled.
Use cases include:
- Prosumer & CX
- Digital asset management
- The automated back office
Energy & Utilities
- Distributed energy resources
- Data-driven asset strategies
- Smart grid and compliance
- Data governed customer interactions
- Platform supported energy distribution
Staying competitive in a soon-to-be highly disrupted industry is from a board perspective linked to growth and cost control. In order to keep on transforming reducing cost to serve per customer is of the essence. Cross- and up-sell opportunities and organizational restructure is key. But often dealing with legacy is underestimated. In the sense of processes, way of working but moreover keeping legacy technology in place after adopting new technologies. Putting a decommissioning strategy for your legacy technology platforms is one of the key drivers to enable new ways of working, reducing cost to serve and true business innovation.